[KennyP]

Wrote to Ford UK official complaints dept after Cupar Ford messed me around last week. No reply, wrote again 2 days later, wrote again.....you guessed it. An absolute shower of a company to contact.

If anyone has used an email/No. they know works I'd be grateful?

Grrr

 

[ydnA]

For the amount of emails they no doubt get, 2 days isn't long enough imo. Obviously I don't know the reason why you're complaining about the dealer, but you have to at least give Ford UK a chance, it's not like you're complaining to the dealer principle who will have a lot less complaints to deal with.

 

[KennyP]

To be more than fair, 3 1/2 working days is in my view more than ample time for someone to at least acknowledge receipt of my contact with them with a then fair working lead time coming after that. A quick look at feedback from the same web/contact shows I am far from alone with many never hearing back. My point here is there has been nothing whatsoever, the dealer did a you can try Ford type response as we are too busy nonsense. I wouldn't have minded quite so much, but I've have purchased 2 St's from them over the past 4 years without so much of a quibble or complaint about anything from me, in fact quite the opposite and I was treated like you know what stuck to your shoes.

 

[AMc]

5 to 10 working days is the norm for a response. 2 days is nothing for a large business. You get 72 hours to report a GDPR breach, that's 3 days and that is a massive deal.

 

[v7fmp]

Do they have a phone number you can call? Might get the quicker response you are looking for.

Do you want compensation from Ford? Or is it just to let them know a dealership didnt meet your expectations?

 

[Danny1]

Have you tried emailing this address?
[email protected]

 

[Gedi]

I been in contact with Ford Customer Service either by email and phone to do with a warranty issue, later I used it for a complaint for around 4 Months, this is the email I used [email protected]

 

[KennyP]

I haven't tried the excec one but have used the ukcrc one above. Not looking for compensation, just common-sense approach and look and the issue I have raised since the dealership quite frankly can't be bothered. Incidentally, their can't be bothered-ness/we're too busy to help you attitude as well as being unprofessional did border on quite rude at one point from one individual. I told him to return my keys to me there and then. He looked a little taken aback with that and I left.

 

[Tsotsi8787]

I haven't tried the excec one but have used the ukcrc one above. Not looking for compensation, just common-sense approach and look and the issue I have raised since the dealership quite frankly can't be bothered. Incidentally, their can't be bothered-ness/we're too busy to help you attitude as well as being unprofessional did border on quite rude at one point from one individual. I told him to return my keys to me there and then. He looked a little taken aback with that and I left.

Have you spoken to the manager of the dealership? I recently received our car back following warranty works with a scratch and scuff across the bumper due to one of their techs. The manager of the dealership has been nothing but helpful in resolving the issue.

 

[KennyP]

I haven't yet, different bloke from the one I got on well with in the past which could be he reason they have awifferenr attitude these days. Might try but was hoping Ford would actually answer!

 

[Danny1]

I haven't yet, different bloke from the one I got on well with in the past which could be he reason they have awifferenr attitude these days. Might try but was hoping Ford would actually answer!

Try the address that I posted earlier

 

[KennyP]

I have written to the dealership directly as I have obtained an email for the director whom I have dealt with before. We shall see.

 

[mirast]

I had bother last year when I got my 8.5, complained to both dealer and Ford and neither were interested. Save your sanity, dont waste your time because they won't help.

 

[Gedi]

It was really bad experience dealing with Ford, they were no help whatsoever

 

[KennyP]

Dealership have said they will call me. Watch this space....not holding breath...

 

[KennyP]

OK, good news. Had good chat with the director who remembered me buying the cars. He wants to resolve the issue and has organised to see the car late next week for a proper test so very positive in that direction. Never heard a thing from Ford direct mind......Will let you know!