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Annoying yes, but you've come this far @Technogamer and you'd lose out massively if you stopped now.

The chip shortage is not unique to Ford and neither are production stoppages for Covid. If you told Ford to "shove it" and went to look elsewhere you'd a) be at the back of the line again for whichever make you choose b) be paying the relative equivalent of that £3k increase in price.

It's a no-brainer to stay patient and remain playing the waiting game.

Look at it this way, you've 'gained' £3k of value. If they still haven't got your car by the time your existing car goes back you could buy a stop gap runaround for just a few hundred quid to tide you over until it comes... and you'd get some value back from that runaround anyway by selling it on when your ST Line arrives anyway. Failing that £3k could fund a cheap hire car for ages.

In summary, never fold while you have a winning hand, you can't lose.
 

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To be honest I reckon you'd have had a case for them covering the ST2 service cost even if you hadn't got a service contract @KenL

It would've been a cost you weren't expecting because they initially gave an earlier delivery date. In my head that would've been a case of 'its your delay, so you pay' 🤨
 

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As I say, hypothetical in your case.

I'm certain someone on here got something similar recently... if you don't ask you don't get 🤷‍♂️
 

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Funny how things you never had suddenly become indispensable. Wouldn't have a car without them now.

I've used them this week to assist with a pulled muscle in my lower back... lumbar support to max to stretch my back, heated seat to max to sooth the muscle. Blessed relief for an early drive.
 

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Its not it's shallow superficial form, it's deeper than that, I don't like what one becomes when one owns one @KenL ...and I speak from experience 😔

See also all the other models in the 'worst cars on the roads' thread... Audi and Strange Rovers etc. It engenders a misplaced sense of superiority, a belief of entitlement, a status it doesn't merit.

A super car can write those cheques and cash them, a middle of the road sales rep car does not... yet the driver mindset is that they are some sort of Saudi Prince in a gold plated Ferrari.

Stuff that, I grew up, I didn't like what I'd become, I now drive a Ford Fiesta.
 

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I do like the Puma. Funky looking car. 👍
But its an SUV. It could look as funky as heck but it still doesn't make chalk into cheese.

It depends what you are looking for of course but comparing to or swapping from a gnarly hot hatch is like swapping silk boxers for hessian y-fronts.

I've found it increasingly bizarre just how many posters recently are prepared to take a poor substitute for what they really want... just so they can get it quicker.

Surely one either wants a hot hatch or one doesn't 🤔

Something is as good as a Fiesta ST is worth the investment of infinite patience is it not?
 

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You must all do what's right for yourselves of course, and each to their own as always. It's just thst viewing from the sidelines it still makes little sense to pass over the chance of a top level hot hatch for a more expensive suped up 'school run Mum' car.

I'm a Ford man, from a Ford family so I get the 'sticking with Ford' thing but an 'apples for apples' swap would surely be more logical wouldn't it... a hot hatch from another manufacturer?

I mean, why place the order for a FiST in the first place?

I wouldn't be surprised if within the year you're not driving your Puma and casting an envious glance at the back end of a Fiesta you can't keep up with in the bends ☹
 

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I think this is the key factor here, the 'nail on the head'...

...Also, as previously discussed elsewhere, that might be down to the forums representing the enthusiasts who would do this...
People who map their cars talk about it a helluva lot more than people who don't.

Its a bit like Vegans. There aren't that many of them it just seems like it because they're always banging on about it 😉
 

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Matrix revolutions
I would hope during these strange times in the motor industry that Ford Dealerships would be doing everything possible to keep customers up to date with order progress, not sure this is the case. My wife has recently ordered a new car from BMW and in the first four weeks there have been three updates, even though there isn't much news to share. I guess it is a fine balance between the dealership annoying the customer by keeping in contact too much vs no contact at all, but the level of customer service seems to be worlds apart. I guess you get what you pay for...I have read many times on this forum though of Ford customers that have received excellent customer service...Now I've got that off my chest I'll do some more work👍🏻
Agreed. It was a slightly different context to retail but when I used to have to update people I'd have an early very honest conversation with them about the situation as a whole and their update expectations in particular.

When you give people the option between regular scheduled contact, even if there's nothing to update them with, or contact only when you have something fresh to say... 99/100 they'll opt for non scheduled but relevant contact. It cut down the contact just for the sake of contact 'tick boxing' massively.

I could then get on with my job while my colleagues far too often didn't want to have what they believed would be a difficult conversation. Consequently they were constantly fielding enquiries or making folk annoyed by contacting them with nothing new to say.

Honesty is always the best policy and if you level with people in person they'll nearly always understand.

Recent experience of customer service leads me to believe there is a new generation of younger 'cyber' people who simply don't know how to talk to people face to face or on a telephone.

They exist behind an invisible wall called email or 'live chat' where they feel safer with their low interpersonal skills. If they had the courage to speak directly to their customer they could explain themselves better and the customer would feel better about the whole process too.

A large dose of snowflakery is involved in their reason to hide behind a faceless/voiceless electronic wall... they're scared someone might be rude to them. Yet in truth any rudeness is nearly always caused by the very wall they're hiding behind in the first place.

Consequently I bet the best dealership experiences in all this mess right now are the ones where the dealers are (literally) talking to their customers and the worst are the ones dealing with it via email 🙄
 

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It is also a bit of a cheek to say they can find you "your perfect car" when folk presumably ordered 'their perfect cars' in the first place... orders that are now slowly being cancelled or inferior* options such as SUV's and lower spec face-lift alternatives are being offered instead.

*inferiority being a matter of individual preference obviously.
 

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OK yes, some are still getting the 'mushroom treatment' (being kept in the dark and fed 🐮💩) of course.

But whether you know your fate or you're still awaiting your fate your "perfect car" is the one you ordered not the one they may end up trying to palm you off with.

Whoever came up with the words in that pop-up statement needs to be wrapped on the knuckles for such crass insensitivity... Everyone IS contacting their local dealerships and everyone's "perfect car" IS the one they ordered 🤨
 

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Nice kick in the nethers from Ford UK twitter feed this morning. A little video of someone using FordPass to warm up her pre-facelift Fiesta in the morning. Do they not get it?
Get what? A handful of unlucky punters aren't getting what they ordered so their global company must stop spinning on its axis?

In their defence whilst the situation is of intense focus (no pun intened) right now on this specialist interest forum, we are but a drop in the ocean to the wider Ford universe.

But even then as a member of said specialist interest group even I don't feel Ford should stay silent, stop trying to sell cars or promote features and hide behind a rock until a handful of inconvenienced prospective customers in a global semi conductor shortage have been accommodated.

I fully appreciate everyone's pain right now, but life goes on for Ford.
 

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Yesterday it was taking offence at a Ford tweet daring to promote a feature on a Mk8, today its taking umbrage at the company making a profit.

With a dignified sidestep for a second of the sarcasm in that statement @Bluecat yes!... shareholders getting a dividend is indeed a good thing for all of us.

If they're being rewarded it means the company is doing well and if the company is doing well then as Ford owners we're part of a successful brand and a healthy business.

Coming back to the sarcasm though, what are you actually saying? Just because a tiny tiny tiny proportion of customers are having to be patient or know already they aren't getting exactly what they want... due to an unprecedented combination of a global pandemic and an unforseen (by every manufacturer) shortage of a key component... therefore all shareholders should forfeit a return from their investment?

I get why you're ****** off but I do feel there's a growing lack of perspective and dignity in the narrative.

Most of you guys and gals are helping each other out with information sharing, and that's great, its what the forum is for, to assist each other. Stick to that 👍

The plot is lost however and the sympathy diminishes a bit when it strays unnecessarily into petulance 🙄
 
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